Home > Shipping, Terms & Conditions

Rutabaga Shipping Policy

Shipping terms and conditions.


Contents:


I. Shipping
            A. Order Processing
            B. Out of Stock Products
            C. Shipping Area and Carriers
                        iii. Shipping to Alaska and Hawaii
                        iv. International Shipping
            D. Oversize Shipping
            E. Shipping Inquiries
II. Order Confirmation
III. Returns
IV. Credit Cards
V. Typographical Errors
VI. Taxes
VII. Privacy and Security Policy
            B. Cookies
            C. Newsletter
VIII. Links and Other Sites
IX. Copyright and Trademark

 

I. Shipping

 

    A. Order Processing- In-stock orders received before 2:00 PM CST will ship the same day. Most orders received after 2:00          PM CST will ship the next business day.
                i. Orders are not processed or shipped on Saturdays, Sundays, and holidays.

    B. Out of Stock Products- You will be kept apprised via email and/or telephone of any out of stock products in your order.
                i. You may cancel your order containing out of stock products at any time before the product ships by notifying us via                    email or telephone.

    C. Shipping Area and Carriers- Most accessory (non-boat or cargo box) orders are shipped via UPS Ground. Please examine          the UPS Ground Shipping Map for timetables within the contiguous United States, Hawaii, and Alaska.

UPS Time in Transit Map


               i. You may choose to ship your order using UPS Next-Day Air or 2nd Day Air. Additional charges apply.
               ii. Orders being sent to US PO Boxes or APO Boxes will be shipped via United States Postal Service Priority Mail.
               iii. Shipping to Alaska or Hawaii- Orders shipping to Alaska or Hawaii need to be processed manually to ensure that you                      get the best rate possible. Please call (608-223-9300) or email (customerservice@rutabaga.com ℅ Shipping)                      Rutabaga Paddlesports during business hours for service options and rates.
                                           a. Orders shipped to Alaska or Hawaii are not eligible for free or reduced rate shipping promotions.
                                           b. Orders shipped to Alaska or Hawaii will be handled by UPS or USPS.
                                           c. Expedited shipping may not be available for destinations in Alaska or Hawaii.
               iv. International Shipping- Currently Canada is the only international shipping destination for Rutabaga Paddlesports.
                                          a. Orders shipping to Canada need to be processed manually to ensure that you get the best rate                                               possible. Please call (608-223-9300) or email (customerservice@rutabaga.com ℅ Shipping)                                               Rutabaga during business hours for service options and rates.
                                          b. Orders shipped to Canada are not eligible for free or reduced rate shipping promotions.
                                          c. Orders shipped to Canada will be handled by USPS.
                                          d. Expedited shipping may not be available for destinations in Canada.
                                          e. Additional international shipping destinations may become available in the future.

    D. Oversize Shipping- Oversized items such as boats and cargo boxes are shipped via a freight broker.
               i. Orders for oversize products must be processed manually.
               ii. Please inquire by calling 608-223-9300 or email customerservice@rutabaga.com ℅ Shipping. for rates and details.

    E. Shipping Promotions- Rutabaga Paddlesports offers free or reduced rate shipping on selected items shipped to the         contiguous United States and APO Boxes during shipping promotions.
               i. The carrier used during free shipping promotions will be chosen at the discretion of Rutabaga Paddlesports.
               ii. Orders shipped to Alaska and Hawaii and internationally are not eligible for shipping promotions.
               iii. Oversize items such as boats and cargo boxes are not eligible for shipping promotions.
               iv. Rutabaga Paddlesports reserves the right to cancel or change shipping promotions at any time.

     F. Shipping Inquiries- Please call 608-223-9300 or email customerservice@rutabaga.com (℅ Shipping) with any questions,         comments, or concerns.
^ Top

 

II. Order Confirmation

 

    A. You will receive an email confirmation upon receipt of your order.
                i. This confirmation is a record of your transaction but does not signify our acceptance of your order, nor does it                     constitute confirmation of our offer to sell.
                ii. Please keep the email confirmation in your records for reference should any issues arise in the processing of your                     order.
                iii. Rutabaga reserves the right at any time after receipt of your order to accept or decline your order for any reason or to                     supply less than the quantity you ordered of any item.
                                a. Should this be the case, you will receive notification via telephone and/or email.
^ Top

 

III. Returns

 

    A. You may return products within 30 days of your purchase for any reason.

    B. A receipt must accompany all returns or Rutabaga must be able to track the purchase through customer         information.
   
    C. Please include a description of the reason for your return.

   
    D. Returned products, including packaging, must be in “new-sellable” condition.


    E. Refunds will be issued to the credit card used for the purchase, a refund check, or merchandise credit will be         issued.
                i. Refunds issued to credit cards may take up to 72 hours to be processed.

    F. Rutabaga Paddlesports reserves the right to charge a 20% restocking fee on returns of special order items.

    G. Sales of clearance or closeout items with prices ending in .99 are considered final and not eligible for return.

    H. If you are shipped an incorrect product with your order, you will be reimbursed for any return shipping costs         incurred.
                i. Please contact customerservice@rutabaga.com ℅ Shipping in the event of a misshipment. Return shipping                    labels may be sent electronically or with the correct product when it is shipped.
                ii. Any return shipping charges, other than those in the event of a misshipment, are your responsibility.
^ Top

 

IV. Credit Cards

 

    A. The following credit cards are accepted online: Visa, MasterCard, and Discover. No surcharge will be added for         using your credit card to make purchases.


    B. Please be sure to provide your exact billing address and telephone number associated with your credit card.
                i. Inaccuracies may result in a hold placed on your order until resolved.


    C. Your credit card will be billed as soon as you “Confirm Purchase” at the checkout.
^ Top

 

V. Typographical Errors

 

    A. Should a product be listed at an incorrect price due to typographical error on our site, Rutabaga Paddlesports          reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.
                i. Any such order may be refused or cancelled whether or not the order has been confirmed and your credit card has                    been charged.
                ii. You will be notified via email or telephone if your order is cancelled due to a typographical error.
                iii. If your credit card has been charged for the cancelled order, your account will be credited the incorrect price as soon                     as possible.
^ Top

 

VI. Taxes

 

    A. Rutabaga Paddlesports automatically charges and withholds applicable sales taxes for orders that are shipped or          billed to addresses in Wisconsin.

    B. For orders shipped outside of Wisconsin, you will be responsible for any applicable sales or other taxes.
^ Top

 

VII. Privacy & Security Policy

 

    A. Your privacy is of the utmost concern to Rutabaga Paddlesports. We keep our servers secure using Upfront Merchant         and SafeSubscibe to keep your personal information private and secure.
               i. Upon making a purchase, you will be asked to provide your name, email address, credit card information, address,                   phone number, and a password. This information is used to process your order, to keep you apprised of any issues                   regarding your order, and to personalize your shopping experience.
               ii. Your personal information will never be sold to a third party or used in any way outside of those listed above.

    B. Cookies - rutabaga.com uses "cookies" to keep track of your current shopping session to personalize your experience.. The         "cookies" help us remember your sessions so that you may retrieve the items in your shopping cart, as well as your         preferences on the site.

    C. Newsletter - Rutabaga Paddlesports would like to keep you informed about current offers, products, and events. WIth your         order, you are automatically enrolled to receive our newsletter.
               i. You will also be enrolled to receive our newsletter upon entry in any of our contests or prize drawings.
               ii. You may unsubscribe to the newsletter at any time by following the unsubscribe instructions found in any email                    newsletter you receive.
^ Top

 

VIII. Links & Other Sites

 

    A. Rutabaga.com contains links to other sites owned and operated by third parties.

    B. Other sites accessible through rutabaga.com have their own privacy policies and data collection practices. Please         consult each site’s privacy policy and terms and conditions.

    C. Rutabaga Paddlesports is not responsible for the actions or content of third party sites.
^ Top

 

IX. Copyright and Trademark

 

    A. Unless noted otherwise, the text, site design, logos, graphics, icons, and images, as well as the selection, assembly         and arrangement thereof are the property of Rutabaga Paddlesports and its partners.

    B. Copyright © 2012, ALL RIGHTS RESERVED.

    C. Use of the content of this site is for shopping and placing an order and may not be used for any other purpose.

    D. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site         may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

    E. Rutabaga Paddlesports may allow guest blogs on other sites by its employees. For availability, please inquire in         writing to tylerh@rutabaga.com.
               i. The views of Rutabaga Paddlesports staff posted outside rutabaga.com are not necessarily the views of Rutabaga                   Paddlesports.
^ Top