COVID-19 Operations

Please keep an eye on this page for any operational changes at Rutabaga Paddlesports concerning COVID-19.

HOW TO SHOP WITH US

IN-STORE: Rutabaga staff will continue to wear a mask while assisting customers inside of the shop. Masks are no longer required outside or while test paddling. If you feel comfortable continuing to wear a mask indoors and inside our shop, we encourage you to do so. We will continue to provide single-use masks for customers.

BY PHONE: Call us at 608-223-9300 during business hours and place an order over the phone. You can choose either curbside pickup or shipping for your order. We will do our best to fulfill orders the day they are placed.

ONLINE: Shop online and choose either curbside pickup or shipping to receive your order. If you would like to pick up your order the same day, please place a phone order rather than an online order. See below for details regarding curbside pickup.

CURBSIDE PICKUP DETAILS: When your order is ready to be picked up you will receive a confirmation email. Orders are processed Monday through Friday. We do our best to fulfill orders made before 5pm the same day they are placed, and fulfill orders made after 5pm by noon the following business day.
When you arrive at the store, you have two options to pick up your order:
1) Zero-Contact Pickup: Pull into one of the parking spaces at the front of the store. Stay in your vehicle and call us at 608-223-9300. An employee will bring your order out to you and load it into the trunk of your car. If you don't get through to us on your first attempt, please call again; we will answer your call as quickly as we are able.
2) In-Store Pickup: Come into the store, and ask at the main registers for an employee to retrieve your web order.

RACK INSTALLATION APPOINTMENTS: Racks are installed on your vehicle outside and at a distance from the customer. Appointments can be scheduled Monday through Saturday during business hours, with a $40 installation fee.

SAFETY PRECAUTIONS

HAND SANITIZER: We will do our best to keep an ample amount of hand sanitizer available at the entrance to the store for customers and staff to use as they enter and exit.

CLEANING MEASURES: We will continue to regularly clean frequently touched surfaces in our store and supply sanitizer and wipes at each register.

6 FOOT RULE: All employees have been instructed to maintain a distance of 6 feet from customers, and we request that all customers respect the 6-foot rule as well while shopping with us.

CHECKOUT: We will only be using registers that are sufficiently spaced from each other to maintain social distancing.

EMPLOYEE SAFETY MEASURES: Our employees will continue to practice internal safety measures with frequent hand washing, regular cleaning of shared surfaces, and staying home from work if they are experiencing any symptoms.

We hope you are all staying safe, and we appreciate your support!